Recent Cyber Monday specials from HP extended the offer of a totally free Nook. But the small print suggests that free isn't always free. Read on and learn how to defend yourself.
Free only to a degree
The Consumerist tells the tale of Brian, a customer who was in the market for an HP laptop. He purchased an Ultrabook as part of a Cyber Monday promotion that integrated a totally free Nook e-reader. Everything was fine until Brian decided the Ultrabook was not precisely what he was looking for. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the expense of the Nook, which HP wouldn't take back.
A free Nook problem that is not unique
It seems ridiculous to someone who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this issue before. Obviously the Nook was not necessarily free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
The customer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the device.
Look at the fine print
The terms of the transaction showed that the Nook price was actually bundled with the HP price rather than actually being a totally free product offered on top of the computer. The fine print is where all the important data could be found.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the small print before expecting something entirely free.
Free only to a degree
The Consumerist tells the tale of Brian, a customer who was in the market for an HP laptop. He purchased an Ultrabook as part of a Cyber Monday promotion that integrated a totally free Nook e-reader. Everything was fine until Brian decided the Ultrabook was not precisely what he was looking for. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the expense of the Nook, which HP wouldn't take back.
A free Nook problem that is not unique
It seems ridiculous to someone who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this issue before. Obviously the Nook was not necessarily free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
The customer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the device.
Look at the fine print
The terms of the transaction showed that the Nook price was actually bundled with the HP price rather than actually being a totally free product offered on top of the computer. The fine print is where all the important data could be found.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the small print before expecting something entirely free.
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