The majority of technical " glitches " that first Confronted users of the state 's computer system overhauled unemployment Appear to Have Been smoothed out .
A spokeswoman for the agency said Monday That the system is working for "a vast majority of Claimants . "
However , the Department of Economic Opportunity 's $ 62.8 million system called " Connect " Continues to struggle for some users .
Claims by jobless People that are flagged for investigation or are under appeal continue to be a major hurdle to correct.
"We're working tirelessly to make sure Those issues are resolved That , " said department spokeswoman Monica Russell. " And we want to make sure That All Claimants , and Those That Are Entitled to receive benefits , will receive them. "
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The Department of Economic Opportunity 's goal is to complete the remaining conversion issues by Dec. 20.
The investigation and appeals issues , Known as "back -end Processes, " Have been the biggest bugs for the new system .
The problem was highlighted Panuccio When department director Jesse and Jessica Blume, an official with Minneapolis -based Deloitte Consulting, Appeared before state Senate Commerce and Tourism Committee to discuss the new system on Nov. 4 .
The changeover , que is in part covered with federal tax dollars , includes $ 28.2 million for acerca Deloitte Consulting to set-up the website
In exchange for $ 1.5 million in contractual relief and credits , Deloitte was Given an extension from Nov. 15 to Dec. 20 to Improve the appeals issues , According to Department of Economic Opportunity records .
Deloitte was penalized $ 4.5 million last year due to project delays.
" We contracted for a fully operational system and we want to make sure That we get , " Russell said .
Otherwise , the system is working at "pre -Connect levels" in terms of payments to Claimants , she said .
A Twitter account set-up to help people resolve problems needed Has not Been To provide responses in more than a month , but the agency 's call centers continue to be busy , With nearly 7,000 calls Requiring "live customer interactions" just last Friday .
Since the Oct. 15 launch, more than 600,000 claims filed Have Been , With more than $ 171 million paid out .
Department OFFICIALS have said the new system is designed to be more user friendly , can be used 24 hours a day and is expected to be Easier for the department to maintain.
Connect has-been in the works since 2009 to replace a 30 -year- old system people used to claim Their weekly benefits , monitor accounts and request information . The department Provides up to $ 275 weekly to more than 200,000 jobless Floridians .
The call centers will be closed Thursday for Thanksgiving .
"We'll be open Friday and Saturday and Sunday and we will continue to do so until the majority of issues resolved Have Been , " Russell said .
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